Shipping & Returns

At Nelli Beauty, we aim to make your shopping experience as seamless and enjoyable as possible. Below you’ll find all the details you need about our shipping and returns policies.

Processing Time:

• All orders are processed within 1-2 business days. Please note that processing times may be slightly extended during high-demand periods or promotional events.

Shipping Options & Delivery Times:

• Standard Shipping: 5-10 days
• Free Shipping for Orders Over $80: 5-10 days
• Express Shipping: 2-5 days to most countries, please note that some destinations may take a little longer.

Shipping Costs:

• We offer affordable worldwide shipping costs from $5 to $13.50. Please note that shipping costs will be calculated at the checkout depending on your order and destination.

Tracking Your Order:
Once your order has been shipped, you will receive an email with a tracking number to follow your package’s journey. You can also track your order in your account section if you register with us.

Please Note:
Shipping times may vary due to circumstances beyond our control, such as weather conditions, customs delays, or other unforeseen events.

At Nelli Beauty, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Policy:

• You can return or exchange unopened, unused items within 30 days of receiving your order.
• To initiate a return, don’t hesitate to get in touch with our customer service team at info@nellibeauty.com with your order number and reason for return.

Return Process:

1. Request a Return Authorization: Contact our customer service team to obtain a Return Authorization Number (RAN).
2. Pack Your Items: Please ensure the product is securely packed in its original packaging.
3. Ship the Return: You will be responsible for covering the return shipping costs unless the product is defective or we made an error with your order.
4. Receive Your Refund: Once we receive your returned item and inspect it, we will process your refund to the original payment method within 5-7 business days. You will be notified via email once your return has been processed.

Exchanges:

• If you would like to exchange an item for a different product, please follow the return process and place a new order for the replacement item.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately at info@nellibeauty.com. We will gladly replace the item or issue a full refund.

Final Sale Items:

• Please note that items marked as “Final Sale” are not eligible for returns or exchanges.